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Deleting your data

If you commented on or messaged a shop that uses KinReply, on Instagram or Facebook, you can ask here for your data to be deleted.

How it works

  1. The fastest way is to ask the shop itself. It can delete your data in KinReply straight away.
  2. Or fill in the form below. We pass your request to the shop within 3 working days.
  3. The shop decides on deletion, because it is responsible for your data. We may ask you to confirm the account is yours, for example by sending a message from it.

The form itself deletes nothing: your request goes into a queue and on to the shop.

Deleting in KinReply doesn’t delete messages on Instagram or Facebook themselves. You can delete those there.

More about what we keep and for how long: Notice for customers

This page is also the data deletion instructions page for Instagram and Facebook.

Deletion request
Where did you write to the shop? (required)

As you see it on the platform, for example @radionica.mara (a made-up example).

Your account name on that platform, so the shop can find your messages.

If you’d like us to tell you what was done.

Up to 1,000 characters. Don’t include passwords or payment details.

We keep what you enter until the request is closed, and for 90 days after that.