KinReply answers your customers on Instagram and Facebook. Someone who comments a keyword gets a private message, and on the Smart plan an AI answers DMs from your own price list and catalogue. When it doesn’t know, it doesn’t guess: it asks you.
Questions: support@kinreply.rs
Turn the switch.Customers write in Latin, Cyrillic or English. On Smart, the answer comes back in the same script.
radionica.maraexample shop
SmartHow much is the oversize hoodie? Do you have it in M?
This is an automated reply from an AI assistant.The oversize hoodie is 3,490 RSD and M is in stock. We ship cash on delivery with Post Express, 1–2 working days.
Answer from your price list
Example: a made-up shop and prices.
No password: you sign in with a link from your email. This is how setup will work once sign-ups open.
Enter your shop name and email. You get a sign-in link that works once, for 10 minutes. There is no password.
Pick your Facebook Page or Instagram account. Instagram has to be public and professional for comments to come through.
For Reply: keywords like “price” or “info” and the message that goes out. For Smart, also your price list, catalogue, delivery and return rules.
From the next message that matches your setup. On Smart, anything the AI doesn’t know is flagged for you in the inbox, and you get an email.
Smart
On Smart, the AI answers only from what you gave it. If a price, link or product isn’t in your price list or catalogue, it doesn’t guess: it sends your holding reply and hands the conversation to you.
radionica.maraexample shop
For youDo you have this bag in red? How much would it be?
Thanks for your message! We've passed your question to our team and will get back to you as soon as possible.
The red bag is not in the price list
The conversation is flagged for youYou see it in the inbox, and an email tells you someone is waiting.
The AI stays quiet in that threadUntil you take over and switch it back on. Same when you write yourself: the AI steps back for 12 hours, and you can change that.
The first message says it’s automated“This is an automated reply from an AI assistant.” It can’t be turned off, and the bot never presents itself as you.
Prices and links are checkedEvery price, SKU, link or product name in a reply has to exist in what you gave it. If it doesn’t match, that reply doesn’t go out: the AI tries once more, then hands over to you.
The AI can still get the wording wrong. That’s why the check and the handover exist, and every conversation is there in your inbox.
A CSV or XLSX sheet, up to 20,000 rows.
Goes to the AI
PDF or DOCX: delivery, cash on delivery, exchanges, returns.
Goes to the AI
Paste text, or question-and-answer pairs.
Goes to the AI
Columns like “purchase price” or “margin” are detected and dropped. So are entries you mark as internal.
Never goes to the AI
We don’t keep your file: we read it, pull out the entries and delete it, within an hour at most. Only the entries stay, and you can edit or delete them. One file can be up to 10 MB.
Smart
On Smart, the AI follows the customer: Latin gets Latin, Cyrillic gets Cyrillic, English gets English. Your holding reply is transliterated too. If you’d rather use one script for everyone, you can.
radionica.maracustomer writes in Latin
Šaljete li pouzećem? Koliko je dostava?
Šaljemo pouzećem preko BEX-a. Dostava je 450 din, a preko 6.000 din je besplatna.
radionica.maracustomer writes in Cyrillic
Шаљете ли поузећем? Колико је достава?
Шаљемо поузећем преко BEX-а. Достава је 450 дин., а преко 6.000 дин. је бесплатна.
Both customers ask whether the shop ships cash on delivery and what delivery costs. The shop and its prices are made up. The Cyrillic messages use the Serbian letterforms.
Reply works on one account, Instagram or Facebook. Smart covers one Instagram and one Facebook account. KinReply only answers when the customer writes first, within Meta’s rules.
Reply answers comment keywords. Smart also answers DMs from your price list.
Sign-ups aren’t open yet. The plans and prices below are what we plan to offer.
$15/ month
KinReply
Coming soon
Someone writes “price” under a post, and KinReply sends them a private message with the answer or a link.
Sign-ups open soon
$30/ month
KinReply
Coming soon
An AI answers DMs from your price list, catalogue, and delivery and return rules. Everything in Reply is included.
Sign-ups open soon
$4.99 / month per account
Coming soon
Connect one more Instagram or Facebook account, beyond what your plan includes.
Available with every plan.
Sign-ups open soon
Prices are in US dollars (USD), per month. Cancel whenever you like. The subscription runs to the end of the period you paid for.
Indicative prices, excluding VAT. Not an offer; final terms will be published before billing starts.
No. On Smart, the first AI message in a conversation starts with “This is an automated reply from an AI assistant.”, and that can’t be turned off. When you write yourself, the AI steps back from that conversation. On Reply, the customer gets the message you wrote in advance.
On Smart, it sends your holding reply, flags the conversation for you, emails you and stays quiet in that thread until you switch it back on. It doesn’t guess prices, links or products.
No. Meta doesn’t allow it on Instagram or Facebook. KinReply only answers when a customer writes a comment or a message, and only within 24 hours of their message. One comment gets at most one private message.
Yes, on Smart. A customer who writes in Cyrillic gets a Cyrillic answer, Latin gets Latin, English gets English. Your holding reply is transliterated automatically, and you can also fix one script for everyone. On Reply, the message goes out as you wrote it.
Reply: one account, Instagram or Facebook. Smart: one Instagram and one Facebook account. Need more? We plan each extra Instagram or Facebook account as an add-on at $4.99 a month per account, on any plan.
Only Instagram and Facebook, on comments and messages.
No. Columns like “purchase price” or “margin” are detected and dropped before anything reaches the AI. The same goes for entries you mark as internal.
No. We read the file, pull out the entries and delete it, within an hour at most. Only the entries stay, and you can edit or delete them whenever you like.
Cancel whenever you like. The subscription runs to the end of the period you paid for and stops there. You can also delete your account: deletion becomes final after 7 days, so you can change your mind until then.
Until then, email us with any question.
Questions: support@kinreply.rs